Refund policy

Digital Products

Because digital products are delivered electronically and cannot be physically returned, digital download purchases are generally non-refundable once the files have been delivered.

If you have trouble accessing your download, receive the wrong file, or experience another issue with your purchase, please contact me. I’ll be happy to help resolve the problem.

Please review the product description carefully before purchasing to make sure the file format, size and other details are suitable for your needs.

Physical Products

If there is a problem with a physical item you receive from Feather & Fox Studio, please contact me within 14 days of delivery.

If your item arrives damaged, please include your order number along with photos of the item and packaging so I can determine the best way to make it right.

Returns of eligible physical products must be approved before being sent back. Items must be returned in their original condition. Unless the item arrived damaged or there was an error with your order, return shipping costs are the responsibility of the customer.

Original Artwork & Custom Commissions

Because original artwork and commissioned pieces are unique or created specifically for you, they are generally final sale and cannot be returned or exchanged.

If your artwork arrives damaged or there is a problem with your order, please contact me as soon as possible so I can work with you to find a solution.

Cancellations

If you need to cancel an order for a physical product, please contact me as soon as possible. If the order has already been shipped, it may no longer be possible to cancel it.

Digital products cannot normally be cancelled once the download has been delivered.

Commission cancellation terms may vary depending on how much work has already been completed and will be discussed before work begins.

Questions or Problems

I want you to be happy with your Feather & Fox Studio purchase. If something has gone wrong with your order, please reach out through the Contact page and I’ll do my best to help.