Shipping policy

Digital Products

Digital products do not require shipping. After completing your purchase, your files will be made available electronically using the download information provided with your order.

No physical product will be mailed when purchasing an item identified as a digital download.

If you have trouble accessing your files, please get in touch through the Contact page and I’ll be happy to help.

Physical Products

Physical products purchased from Feather & Fox Studio may be prepared and shipped by me from New Brunswick, Canada, or produced and shipped directly by one of my trusted production partners.

Some products may be made to order. When a production partner is used, your item will be professionally produced using my original artwork and shipped directly to the address provided with your order.

Shipping costs and available delivery options will be shown at checkout before you complete your purchase.

Processing and delivery times may vary depending on the product, production method and destination. Any important product-specific processing information will be included in the individual product listing.

Once an order has shipped, delivery times are estimates and may be affected by the shipping carrier, weather, holidays, customs or other circumstances outside my control.

Please make sure your shipping address is correct before completing your order. If you notice an error after placing an order, please contact me as soon as possible. Changes may not be possible once an order has entered production or been shipped.

Original Artwork & Commissions

Original paintings and commissioned artwork are painted by me and may require additional time for careful packaging and preparation before shipping.

Estimated completion and shipping timelines for commissioned artwork will be discussed before work begins.

Damaged or Missing Orders

If your physical order arrives damaged, please contact me as soon as possible with your order number and photos of the item and packaging so I can help resolve the issue.

If you believe your package has been lost in transit, please get in touch and I’ll work with you to determine the next steps.

Questions

If you have any questions about shipping or delivery before placing an order, please get in touch through the Contact page.